FREQUENTLY ASKED QUESTIONS

Late Arrival & Event Policy

1. Event Start Time

Your picnic begins promptly at the scheduled start time selected at booking.

2. Grace Period

A 15-minute grace period is included.

3. Late Arrival Fees (15–30 Minutes)

If guests arrive more than 15 minutes late, a $75 late fee per event will be applied to cover on-site labor and monitoring time.

4. Late Arrivals (30+ Minutes Late)

If guests have not arrived within 30 minutes of the scheduled start time:

• Our team will no longer remain on-site to greet or monitor the picnic setup.

• The picnic setup will remain in place for your reserved time.

• Any food orders will be left at the picnic site unsupervised.

• Staff will return at the originally scheduled end time for breakdown.

• Late arrivals do not qualify for refunds or rescheduling.

• Requests to extend the event or override this policy will not be accommodated.

5. Additional Time Option

Clients may purchase additional picnic time at $150 per hour. Availability is subject to availability and not guaranteed.

Cancellation/Refund Policy

Our Picnic + Co does not offer Refunds of any services offered. We understand personal circumstances may change so we allow users to reschedule a booking. Users who wish to reschedule a booking must give a 7 day notice to Our Picnic + Co team prior to the scheduled booking. The new rescheduled date must be within 90 days of the original booking.

If rain is forecasted on the day of your picnic, please review our weather policy bel

Weather Policy

Rescheduling is permitted only in the event of forecasted measurable rain that would compromise equipment, staff safety, or overall setup integrity.

1. Rain Determination

Rain determinations are based on the National Weather Service forecast for the event location as of 6:00 PM the evening prior to the event.

“Measurable rain” is defined as precipitation expected to reach or exceed 0.01 inches during the scheduled event window.

Final weather determinations are made at our sole discretion.

2. Client Options – Forecasted Rain

If measurable rain is forecasted:

• Reschedule to any available date within 90 days.

• Cancel for a refund, minus 4% processing fee, if written notice is given ≥72 hours prior.

• Notice <72 hours: refund issued minus the 4% processing fee and any vendor or catering orders that have already been placed or paid.

3. Vendor Orders

Vendor and catering orders are typically placed 72 hours prior to your event. Once placed, these orders are final and non-refundable and cannot be modified, refunded, applied, or transferred to a rescheduled date.

4. Non-Qualifying Weather Conditions

Cold temperatures, wind, fog, overcast skies, excessive heat, air quality issues, or personal comfort preferences do not qualify for rescheduling or refunds.

Such changes are treated as voluntary cancellations.

5. Unexpected Weather After Setup

Once the picnic has begun, refunds or rescheduling will not be provided due to unforecasted weather, including sudden rain.

6. Company-Initiated Rescheduling

If we determine that weather conditions pose a risk to equipment, staff, or guest safety, we reserve the right to reschedule the event.

In such cases, the event will be rescheduled to the next available date within 90 days. Refunds will not be issued, as these reschedules are operational decisions.

Our Picnic Co does not provide alcoholic beverages.

It is the responsibility of the Client and Guests to check alcohol laws of any venue or public space being used for one of our picnics.

Most public parks and beaches prohibit alcohol consumption. Our Picnic + Co takes no responsibility for any alcohol consumption or penalties occurred.

Yes! We know a good picnic has plenty of refreshments so we encourage our guests to bring food and drinks. If you prefer to just show up, we can arrange all the refreshments! See our current food & beverage offerings under Add-Ons. We also offer catering services for large groups.